Tips for Introverts Returning to the Office

A great realisation may have occurred to some while working from home; you might be more introverted than you thought. According to MBTI 9/10 people in the UK feel pressure to act extroverted. So, during the pandemic many of those pseudo extroverts may have realised they are in fact introverts.

Despite the fact that 50% of the population are introverted, extroverted character traits are more valued in the workplace leaving many introverts feeling they need to show up in an extroverted manner to succeed. While working remotely we may have been able to shield ourselves within a bubble, but if we now face a return to office how do we cope with this?

Here are some tips to help introverts navigate the return to office:

  1. Appreciate your temperament – your natural temperament is genetic so it is very important for building wellbeing that you recognise your needs. If you have found you need quiet spaces to recharge during the day, how can you find those opportunities in the office? Giving yourself space to recharge will allow you to show up better particularly when facing any challenges.
  2. Reflect on your work experience – what have you found has worked well for you while working remotely? Have you been able to focus more or found improved productivity while working in a quiet space? Can you request access to a quieter work area in the office or negotiate a flexible work schedule to allow you to do your focused work perhaps at home and use the time in the office for collaborative work? Maybe, you have found using technology such as contributing in chat functions in zoom much easier than trying to speak up in a meeting. Are there ways to incorporate technology to enable communication and create an inclusive approach?
  3. Have open conversations – sharing that you are an introvert with colleagues might allow others to open up also, it can still be taboo to admit you are an introvert! Extroverts may appreciate getting a better understanding of your ways of working and through improved understanding you can all learn to work better as a team.
  4. Take it slowly – we can’t erase the past 18 months. As an introvert you may have found it lonely, you may have experienced anxiety and worry, you may be experiencing re-entry fear. All of those are natural. If you are experiencing these, can you confide in a trusted colleague? Chances are, they may be feeling the same as you. Social connection is important for our wellbeing and for introverts who have a smaller social and professional network going back to the office can actually facilitate opportunity to connect with others. Remember social skills, communication and overcoming shyness are all skills that can be learned and we may feel a little out of practice.
  5. Put Well Being first – when we make wellbeing our goal it allows us to really listen to what we need and in turn design a work and life that suits us. It means taking a strengths approach rather than weakness fixing. If you are great at research but don’t like presenting it, partner up with a colleague or if your strength is curiosity ask the questions and highlight the issues leading others into conversation.

We have a moment in time to redesign work and I hope we can take that opportunity and make work fit around our needs.

Aoife Lenox as the founder of Inside Strategies is an Introvert Well-Being Coach and Engagement Specialist. Through training, coaching and consultancy she helps individuals and organisations to create positive and meaningful work experiences.

Learn to ‘Surf the Stress Waves’

A little bit of stress can be a good thing according to Catriona Kirwan of Catriona Kirwan Coaching. I was delighted to welcome her as a guest speaker for my Meetup Group Introverts in Business recently. The trick is, as her workshop name outlines, learning to ‘stress the surf waves’ staying on top of stress rather than drowning in it.

Stephen Hawking the Physicist said, ‘quiet people have the loudest minds’. MRI’s of the introvert brain have revealed neural pathways that show increased activity in the pre-frontal cortex in areas of long-term memory and planning functions resulting in higher tendencies for overthinking and ruminating.

Our preferences for one to one interactions, and small groups mean introverts tend to have a smaller social and professional network. This can mean we have less of a support network to turn to in times of stress.

In a study done in August 2020 Nixplay found that 50% of introverts as opposed to 12% of extroverts expressed increased levels of loneliness and 31% of introverts were increasingly unhappy while working remotely. While so many of us have embraced this new form of work at least in a hybrid sense learning to make sure we have the necessary tools to manage stress levels is really important for our overall wellbeing. This starts with awareness.

Catriona walked us through how our stories can influence our states and her visual of the traffic light system was very clear. If you end up in the red zone there are visible signs which you need to be aware of. Our ideal healthy state is to be moving between green and orange, this allows us to maintain a healthy state for our body which is in line with our story but also allow us to push ourselves when we need a little stress to motivate us.

The good news is, this is something we can manage and take control of but we should be proactive about it. Do a regular check in with yourself even a few times a day. How is your body feeling? Do you need to take a quick walk, or do some breathing exercises? Catriona walks us through a great breathing exercise at the end of the video which you can easily learn.

With more and more opportunities for remote work which physically disconnects us from colleagues we will benefit greatly from an understanding of the tiered response to stress and how to maintain healthy levels. If you’re interested Catriona has a 4 week course beginning September 28, 2021 which I can highly recommend or follow her on LinkedIn for lots of tips and tricks on thriving through times of stress.

Start with Temperament to increase Engagement

We’re all really busy. Busier than ever despite our access to increased technology. Authors Jen Fisher and Anh Phillips refer to this as ‘digital taylorism’, our increased emphasis on technology to be efficient and getting more done in as little time as possible.

We tend to put the so called, softer aspects of work such as building relationships and promoting our well-being to the side. Yet, as we regularly see, the cost of doing this is high. In fact, in 2019 the WHO listed burnout in their international classification of disease as an occupational hazard.

Improving workplace wellbeing rates and employee engagement is not just good for individuals, it’s good for business. In my coaching, training and consultancy work I share the importance of understanding your temperament, where you fall on the introvert – extrovert spectrum. It’s only one aspect of personality which is further influenced by our beliefs, values and experiences but it can tend to have a big impact on your workstyle. This in turn feeds into engagement levels and engagement statistics are recognised as pretty good indicators of productivity, performance and motivation.

As we move towards new models of work and teams are dispersed it is more important than ever to recognise our tendencies, weak spots and strengths. Through this awareness we can have open and constructive conversations on how our temperament is impacting our work style.

Feeling like we belong is an important component of engagement and belonging is built through being valued and respected. Despite the fact that the population is divided almost 50/50 in terms of temperament breakdown, over three quarters of introverts in many studies including my own workshops regularly confirm, they view their introversion as a barrier to their career and feel it is perceived negatively.

How can we build true trust and understanding if we don’t have open conversations about temperament? It won’t fix all problems but it can be a good starting point for creating further opportunities to promote strengths, as guide posts around weaknesses and discussions on decision making, communication and motivation all which can be influenced by temperament.

We have an opportunity in time to redesign work. Work which still resembles much of what was built in the industrial age and influenced by Taylorism, we have just added in the digital element which according to Fisher and Phillips is either giving us a dopamine fix when engaging with it or a low level anxiety as we wait for the next fix.

Let’s put well-being as a priority not on a to-do list but as Fisher and Phillips further suggest, design it within the flow of work. Positive work habits growing from increased awareness give back control in an ever increasingly unpredictable world where, belonging within our work environments is becoming more important than ever. Do this by proactively building connections with others, rethink inclusive ways for people to contribute so everyone feels valued and recognised through the use of strengths.

It’s back to the basics for us as we redesign work. Contact me to lead a workshop for your team as you navigate this new journey to redesigned work.

Aoife Lenox as the founder of Inside Strategies is an Introvert Well-Being Coach and Engagement Specialist. Through coaching, webinars and workshops I share how the intersection of temperament and engagement can help us design more meaningful work experiences.

Engage Yourself

Have you thought about how engaged you feel on a daily basis? What does engagement mean to you? People who are engaged usually feel energised about their work, most likely are using their strengths and are closely connected to their purpose.

According to Gallup only 15% of people are highly engaged and if you’re not engaged, you’re either looking for a job or open to taking a new one. We’re in the middle of a mass exodus of employees or the great resignation as it is being referred to. Employers take note, whether or how engaged your employees feel does matter. The pandemic has caused people to really appreciate the value of their time and caused many to re-evaluate how they spend it. Doing something meaningful in a setting where you feel you belong has become priority for many.

Engagement is not just good for your employer and personal satisfaction from work, it’s one of the five components of well-being. If you want to be proactive about managing your own well-being then you’ll pay attention to this part of your life. The handy thing about well-being is that it is a construct, that means it is something we can manage. Happiness is more subjective, dependent on what happens around us but well-being is something we can take control of and be proactive in promoting well-being strategies for ourselves. Here are some ways to help you do this;

  1. Find purpose in what you do – this doesn’t mean you have to leave your job because you’re not working on the front line or seeing direct impact to helping the greater good in the world but look at the small impacts or value you add each day. It might be helping a customer so their day is a little better, supporting a colleague or speeding up an administration process. Recognising progress or small achievements is important. You may have to remind yourself of these on a daily basis. Perhaps keep a journal detailing positive impact you feel you had each day.
  2. Use your strengths – most of us don’t know or proactively use our strengths. Sometimes because our strengths are the parts of our job that we find easy we discount them. Why do we feel overcoming challenges and doing the hard stuff is more important than doing what comes naturally to us? If something comes easy to you then that is your gift.
  3. Find where you belong – this can be a tough one. We tend to look externally for feelings of belonging but I think we need to look more inside of ourselves. Understanding your values and what is important to you. Valuing yourself and a self-belief in your own offering to the world. In my work supporting introverts I see many struggle with this because such negative perceptions around the introvert trait pervade. While the larger cultural shift still needs to happen to appreciate introvert temperaments, internally recognising your own traits as valuable is important work for you to do.

Engagement is not a final destination but a continually evolving experience. Check in with your engagement levels regularly and if you’re leading a team or responsible for others at work I suggest prioritising their engagement levels is a worthy goal.

Aoife Lenox as the founder of Inside Strategies is an Introvert Well-Being Coach and Engagement Specialist. She supports introverts in the workplace in promoting positive strategies for career development and well-being and employers to build internal levels of engagement through inclusive approaches.

Outside Perspective

I owned and ran a small business for ten years. Other than some accounting support I didn’t think I needed any other help. That is, until I did. Running a business involves people and when there are people there are complications. I didn’t realise how complicated it would be. I later learned there is a term called ‘lonely CEO’ and I can greatly appreciate this term. When you own a small business, you are it. I had no HR department to rely on, just me. At that time when I faced some significant challenges, I felt I had nowhere to turn. I didn’t know where to get help. I vowed I would work to ensure other small business owners didn’t feel like this.

If you are a small business owner you might think consulting or coaching support is outside your reach as it’s often considered a big business advantage to be able to afford consultants. It might be worth considering some of the advantages which can far outweigh the initial costs.

You’ve heard the phrase; it takes a village. This usually refers to parenting, another role in life we shouldn’t have to do alone. But I think it can also be applied to business. You may have set up your business because of an expertise in a certain area, you’ve grown and maybe now you have staff. Perhaps you’re beginning to realise the lesson I learned, where there are people there are complications. Could you consider bringing in outside help? It might offer some of the following advantages;

  1. Save you Money

While the initial cost of a consultant is an upfront cost the gains in staff retention and engagement can be significant. Some studies, according to this article predict it can cost 6 to 9 months’ salary to replace, train and bring a new employee up to speed. The average salary in Ireland is €52, 817, so even at the lower end it could cost you €26,000 if you don’t get it right. Spending time designing effective onboarding programmes, investing in learning and development and creating meaningful work experiences to engage employees is money well spent.

  1. Outside Perspective

When you are caught up in your business it can be hard to see the wood from the trees. A consultant can come in with fresh perspective and a different mindset because they are not caught up in the day to day issues you have been experiencing. They can also bring ideas that have worked in other organisations.

  1. Specialised Skill Set

You may not need a full time People and Culture specialist but just access to one when you need it. A consultant trained and experienced in this area can bring a specialised skill set to your business without having to pay exorbitant fees. This person is also not caught up in the culture of your business and tied to particular ways of doing things.

  1. Diversity is good for business

Diversity, including cognitive diversity brings fresh ideas or can challenge static ways of doing things. The pandemic has shaken up the status quo so embrace this change with examining how you do things. Are there better ways? Bringing in consultants from different backgrounds or different experiences can be invaluable for offering new insights into better ways of running your business.

  1. You’ll Learn a Lot

A consultant offering different ways of running your business can be a little unsettling. Learning can take us out of our comfort zone and make us feel uncomfortable. I know when I was managing my business control was important to me and that worked well, until it didn’t. I realised quickly how much I could grow and learn from having a support team and network around me.

If you need support reach out and don’t feel like you have to be the lonely CEO.

Aoife Lenox if the founder of Inside Strategies. I provide introvert coaching and training and people and culture support to small businesses.

Gentle Approach to Building Business and Career

This week, I had a great coaching session. It was nice to be the client and experience the benefits of coaching for myself. I talked a lot about the challenges of building a business. Anyone who has ever been involved in starting or growing a business will know what I mean. There is uncertainty, a huge amount of effort and resources invested, with no guarantee of immediate return.

As an introverted and highly sensitive business owner I feel these challenges really deeply. I find social media to be a busy and noisy environment. I don’t do videos even though I know I probably should. I don’t want to be on the radio even though I have been told I should. I get embarrassed if written about in the paper. I don’t talk about my business on my Facebook page because that is for friends and family. This begs the question, how will potential clients find me and if they don’t, can I even have a business?

During my session we identified that for me to communicate my message in supporting introverts in the workplace I need to speak from the heart. I speak from my experience of being an introverted leader and small business owner for ten years and now as an introverted entrepreneur building a second business.

One of my takeaways is that I need to trust myself, my story and my experiences. They are true and valid and I know from my clients that I am not alone. Confidence is a feeling of self-belief that you can handle it. This comes from valuing and trusting yourself. A powerful question to ask yourself is how much do you value yourself? Someone with high self-esteem might rate themselves an 8 or even a 9/10, for those of us with lower self-worth we might struggle with a high rating.

Trusting myself means owning my story and my feelings. The core message of my business is that you can find your unique and authentic path as an introvert. This means leaning into and appreciating your quieter qualities of listening, empathy, deep thinking, and reflection. If you are an introvert in the workplace you might need a gentler approach to career or business development.

What does a gentler approach look like for you? For me, it is writing blogs like this which allows me to showcase my strength in love of learning. It is in connecting one to one with people I meet through networking. It is investing in online networking which tends to be smaller groups facilitated by breakouts (I hope they continue post pandemic), it is in reconnecting with weaker ties within my network to keep connections alive. Most of all, it is about speaking from the heart on my journey as an introvert in business.

If you work in an organisation as you navigate your career, can you identify your gentler tactics? Perhaps you will proactively build relationships with people in other departments so you hear about opportunities. Or take on an organising role for an event which promotes your visibility, or perhaps sharing your expertise on a non-work related topic, which might be of benefit to your colleagues.

We have to be visible for people to know we are there but there is a gentler more authentic route you can take. Identify your strengths, do what you love, value your contributions and most of all trust you can do it.

Aoife Lenox is an Introvert Coach, Trainer and Consultant who speaks to organisations on her introvert experience of being in business. She runs her quiet series of workshops along with one to one career and business coaching.

Thrive as a Highly Sensitive Person

The persistent toe tapping of your colleague, the smells wafting from the kitchen, the distant hum of a radio in the background. These are all familiar sensual experiences, but for the 20% of the overall population who are described as highly sensitive these experiences can be labelled as painful.

Dr. Elaine Aron defined this term in the 1990’s and Elena Herdieckerhoff in her TED talk accurately describes it as being in a permanent state of osmosis taking in sights, sounds, smells and emotions. Highly sensitive people (HSP’s) feel deeply and about 70% are introverted.

If you are the parent of a child with sensory processing issues you will be familiar with the challenges of getting hair cut, brushing teeth, uncomfortable clothes, overstimulation and meltdowns. It’s not just children feel like this we just learn to mask it as we grow up.

Intuition plays a large role in being highly sensitive and it can be confusing because, it means lots of voices in our head. These voices might want to send us in many different directions. Perhaps difficulty in narrowing down a career, making decisions or voicing opinions or just promoting negative self-talk.

Dr. Aron says, our original social organisations were divided into those that were impulsive and tough, (knights and warriors) and the more thoughtful and learned types (priests, royal advisors). The HSP’s of this world naturally gravitate towards the royal advisor roles, often preferring self-employment or individual contributor roles with a lot of autonomy.

To thrive at work Dr. Aron says we need to first be aware of some potential obstacles. Low self-confidence can present as we compare ourselves to others who seem to have it all together. We can lack an appreciation of our role, qualities and contributions. We can spend excess time searching for our true purpose, sometimes pursuing education at the cost of experience. We are often afraid to ask questions or rock the boat. Aron says as worry prone perfectionists we may be the hardest boss we ever worked for.

Like everything overuse of a strength can prevent us from moving forward. We need to balance listening to that inner voice with taking practical steps to move forward. But strengths are powerful because they are the sails on our sailboat, when we engage with them, they will help us move forward.

Use your skills of perception to make sense of complex situations, understand relationships or identify patterns that might be helpful to problem solve at work. Build presence through empathetic connections with other people. Use your sensitivity to identify opportunities of kindness.

The best way for you to show up is your way. If that seems easy great, it means you’re using your natural talents and strengths, if it’s hard then try listening to your inner voice to guide you on what you should be doing and in finding that voice you will speak your truth.

‘People who are gifted and intuitive, yet conscientious and determined not to make mistakes ought to be treasured employees. But we are less likely to fit into the business world when the metaphors for achievement are warfare, pioneering, and expansion’. Dr. Aron

Changing environments can bring out feelings of anxiety causing too much arousal of the nervous system and for HSP’s this can be magnified. You may not even realise it is happening until you hit shutdown point and then try to figure out why. As countries around the world open up and the movement towards return to workplaces happens this can create quite anxious situations for HSP’s who have possibly been able to manage their work environment better working from home.

Every society and organisation needs all types of people; those that are highly alert and those less cautious and willing to explore every new thing along with lots of individuals in the middle. Yet, in the Western world we have created an ideal that not everyone fits into. A study done between the University of Waterloo in Ontario and Shanghai Teachers University compared most popular traits of school age children. In China, those who were ‘shy’ or ‘sensitive’ were chosen most, but in Canada they were chosen least. This trend continues into our organisations with a 2009 study in the Journal of Industrial Psychiatry which says only 2% of CEO’s are introverted. What traits are we defining as ideal in our students and leaders?

Valuing your unique contributions will help promote your feelings of self-worth and help you extricate that worth from other outcomes such as career or financial. Elaine Aron suggests we make peace and befriend our inner function.

If you are wondering whether are you a highly sensitive person you can take the online test here. In my coaching practice I specialise in supporting introverts, gifted, and highly sensitive people. We work on promoting your strengths, managing your environment and finding effective ways of moving forward. Reach out for a free discovery call at 087 917 5785 or contact me at aoife@insidestrategies.ie

 

‘I don’t want to go back to the workplace’

A feeling of optimism prevails, on a bright sunny morning at the end of April, as the reopening plan for Ireland over the next two months is unveiled, in national and social media. The beginning of the end. Nobody wants the pandemic to continue, but for a cohort of the population there have been some marked improvements in their working lives over the past 14 months, and that primarily revolves around; working from home. Working from home has, facilitated individuals to balance other demands outside of work, but it also meets the often, unspoken needs of about 30-50% of the population who are introverted.

As an Introvert Coach, I have noticed a common theme from clients who proclaim they will quit their job if they have to return back to the workplace. I can hear fear in their voices. With overall statistics showing improvements in productivity the argument for bringing increased flexibility to the workplace has been won. Introverted clients who come to me, tell me they have increased energy, experience feelings of calm, and can’t imagine ever going back. Research statistics show, that introverts fare poorer in well-being and happiness studies and so it is important to recognise the challenges that many introverts face at work.

Our workplaces, cultures and processes have been designed with the extrovert in mind. Busy and noisy work environments are overstimulating for many introverts who have a higher sensitivity to the neurochemical dopamine. Fast responses and quick decision-making suit the internal processing systems of extroverts who, we now know from fMRI’s, process information differently. Continual meetings suit extroverts who prefer to talk to think than the introvert approach of thinking to talk. Many introverts who previously worked outside the home, tell me by Friday they were just spent, with nothing left to give the rest of their lives. The intricate neural pathways of processing in the introvert brain drive a level of intensity that seems to drain all levels of energy. People exhaustion, regularly cited as the number one challenge for introverts has become less of an issue.

Introverts benefit from quieter environments, more structured online meetings, where time is managed and interaction can be facilitated by chat options and formalised breakout sessions to encourage smaller groups and participation. Reflection time is easier and this promotes our creative thinking processes.

Many organisations are opting for a hybrid model and this balanced approach may work very well allowing for some face-face collaboration time, along with the option to balance this working remotely. Many managers and leaders may be wondering how best to manage this. Hoping to create an inclusive environment but also cognisant of the how difficult it might be to ensure people working remotely are not left out if others are in the office. The solution is in changing what you measure. Move away from time spent in the office as the gauge and focus on building the individual working relationships particularly in the area of trust. If people feel safe, feel supported, have the opportunity to use their strengths and have positive and productive relationships at work they will naturally be engaged and location becomes unimportant.

If you are a manager or a leader I suggest treading carefully in the coming months. Check in with each and every employee. If you can’t do that, authors Marcus Buckingham and Ashley Goodall say you have too many people in your span of control. Carry out engagement surveys. Find out what has worked and what hasn’t. The workplace of the future won’t be a one size fits all and will continually change. The platinum rule is; treat people as they want to be treated as opposed to how you would like to be treated. Temperament, whether you lean more towards the introvert or the extrovert end of the spectrum impacts how you engage with work every day and if we want to create workplaces that promote creativity, engagement and performance we have to consider the individual needs of employees and temperament should come high up the list.

Aoife Lenox is an Introvert Coach, Trainer and Consultant working with individuals and organisations to create meaningful work experiences built on strengths. Reach out to me for individual coaching, inhouse webinars or workshops or people and culture support.

Quiet Confidence

While attending a workshop in 2017, the presenter caught my attention when she said confidence can be built. Really? Are we actually in control of our levels of confidence? This was news to me.

It turns out we are in control, at least 50% but probably much more. A study done on 15,000 twins in the UK tested their attitude towards how well they would do on IQ tests at age 7 and age 9. Dividing the twins into fraternal and identical they found that the identical twins were much more likely to have similar levels of confidence about how well they would do on the test. Some of our confidence may be genetic but much more of it is up to us.

What is it?

My definition is, it’s a feeling based on our self-worth which allows us to overcome challenges and keep moving forward. I have learned optimism plays a key role in this. Not the Pollyanna approach where you assume everything will be rosy but based on hope and a mindset shift that whatever happens you can handle it.

Surrender

As an internal processor, aka introvert I do a really great job of self-judgement, self-criticism and over analysing. If I wasn’t so hard on myself I’d give myself an A+ but I’m humble so we’ll stick with an A. Part of my confidence building journey has been surrendering and letting go of this negative self-talk. Easier said than done. It means accepting mistakes, not over catastrophising when they do happen (and they will) using tools such as learned optimism to support me to move forward and letting go of control. Part of my anxiety which contributed to feelings of low confidence was in perfectionism and trying to control aspects of my life. This is still a work in progress but I’m aware of when it is happening. I love a good ‘to do’ list but on the days when I can surrender it’s tearing up the list and just going with it. Amazingly things still get done. Sometimes, over use of strengths can become a weakness.

Jujutsu

Quiet Confidence is the term I use for those of us who are more introverted in temperament but still want to be influential in what we do. Author Jocelyn Davis in her book The Art of Quiet Influence calls this Jujustu. She says Jujustu experts accept the ‘intractable power imbalances and the rules when facing a stronger opponent and act to ‘serve interests not ego’. In other words, they get out of their own head, use strategy and process in developing influence.

‘Hook a figurative foot around a figurative ankle to throw them off balance. Smile as you do it’

The Confidence Challenge

We are confused about confidence. We base it on what we see outside, comparing ourselves to others who come across as more confident. In Yoga, tree pose is a balance posture standing on one leg, that leg is rooted to the ground for stability. To become sustainably confident, we need to build these firm roots. The only way to do that is building confidence from the inside out; awareness, reflection, mindset, surrender, and practice.

If you would like to learn more about building confidence I will be hosting a 3 part workshop in May on Quiet Confidence. Sign up here.

The Weekly Check In

The following is the first in a series of pieces I am writing tackling day to day management and leadership questions taken from a quiet leadership approach.

Problem: I am an introverted leader and find it difficult to run effective meetings or establish influence as the leader.

Good news for quiet leaders; your approach that comes naturally to you, is one that is now recognised as the best way to communicate with a team and that is through one to one check in’s. No need for loud town hall meetings, you can best support your team using your quiet leadership style.

Authors Marcus Buckingham and Ashley Goodall of ‘Nine Lies About Work’ say, that without regular (weekly) check in’s you are only talking in generalities with your team and not specifics. They say your brief check in should include two questions:

What are your priorities this week?

How can I help?

You might be thinking I have too many people on my team to be able to do this but if you do Buckingham and Goodall would suggest you have too many people on your team or what is called your span of control.

Check in’s can be short but must be regular. The analogy of brushing your teeth is used. You wouldn’t give them a good brush twice a year for good oral health, it needs to be regular. Data shows that team leaders who take this approach have higher levels of engagement and lower levels of voluntary turnover.

Colleen Barrett, President of Southwest Airlines is said to have spent 70% of her time interacting with her people. Things change fast in an organisation, information becomes obsolete, goals and plans set at the start of the year can become irrelevant. If you don’t know the specifics of what is going on for your team you can’t effectively support them.

The totality of our work experience comes down to the local interactions we have with our colleagues, managers and within our team. According to Corporate Rebels 50% of employees quit because of bad managers. Don’t let your team members become one of them schedule your weekly check in’s today.

Aoife Lenox is an Introvert Coach and Engagement Specialist. She promotes strategies of quiet leadership to promote meaningful and high performing work.